Delivery Policy
Watches of Sussex Delivery Policy
At Watches of Sussex, we are committed to providing a seamless and secure delivery experience that reflects the high standards of our luxury products. Please review our updated delivery policy below.
Identity Verification Requirements
Prior to purchasing, please note that your purchase is not secure or confirmed until you have provided valid identification and proof of the name on the payment card. We will not complete a sale or release any products unless a valid ID matching the cardholder's name is on file. Watches of Sussex will contact you after purchase to collect and verify this information. This policy is strictly enforced to ensure the secure transfer and protection of high-value items.
Delivery Method
Depending on the purchaser's location, Watches of Sussex may deliver your item by hand in person or send it via secure, insured, and tracked next-day delivery (Special Delivery Guaranteed by 13:00). All items are of high value, and we require the intended recipient to be present at the delivery location during the stated delivery time to sign for receipt.
Shipping Costs
Shipping costs for UK deliveries will be calculated at checkout. For international orders, costs are determined based on destination and shipping method, and will be displayed during the checkout process.
International Shipping
We offer secure worldwide shipping for our international customers. Delivery times may vary depending on location and customs procedures. Please note that customers are responsible for any customs duties and local taxes applicable in their country.
Packaging and Handling
Every watch is meticulously packaged in high-quality, branded protective packaging to ensure it arrives in perfect condition. All packages are tracked and fully insured for your peace of mind.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking details so you can monitor your delivery.
Delivery Address Policy
To safeguard against fraud, orders will only be shipped to the address registered at the time of purchase or a verified address belonging to the purchaser (such as a workplace). Changes to the delivery address after dispatch are not permitted.
Missed Deliveries
If you are unavailable to receive your package at the time of delivery, our courier will leave a card with instructions on how to reschedule your delivery or collect the item from a local depot.
Final Notes
Watches of Sussex reserves the right to amend this policy and delivery terms without prior notice. For any questions or further assistance regarding delivery, please contact our customer service team. We strive to exceed your expectations at every stage of your shopping experience.