Disclaimer Policy Watches of sussex

Disclaimer Policy - Watches of Sussex

At Watches of Sussex, we are committed to delivering the highest standards of service, integrity, and security consistent with the value and exclusivity of our luxury timepieces. Please read the following disclaimer carefully as it outlines important policies and responsibilities relating to your purchase.

Purchaser Verification and Security

To maintain the safety and integrity of every transaction, purchases made with Watches of Sussex are subject to identity verification. Prior to the confirmation and dispatch of your order:

1. You must provide valid photographic identification and proof of the name on the payment card used for your purchase.
2. Your order is not considered secure or valid until this information has been received, reviewed, and verified by our team.
3. We will contact you to request and facilitate the submission of these documents, ensuring the process is manageable and secure.

Please note that items will only be sold and dispatched once this verification is complete.

Delivery Disclaimer

Given the high value of our luxury timepieces, Watches of Sussex employs meticulous delivery protocols to ensure your purchase arrives safely.

1. All items are shipped exclusively via secure, insured, and tracked delivery services to mitigate risks during transit.
2. Deliveries within the UK are sent using Special Delivery Guaranteed by 1 PM the next day, ensuring swift and secure fulfilment of orders.
3. Depending on the purchaser's location and circumstances, we reserve the right to deliver items in person by hand to provide an additional layer of security.

It is the purchaser’s responsibility to ensure the recipient is present at the delivery address during the stated delivery time to receive the item safely. Please note that Watches of Sussex cannot be held liable for failed deliveries or delays caused by the recipient's unavailability.

Returns Policy Disclaimer

Due to the significant value and exclusive nature of our products, Watches of Sussex enforces a strict and detailed returns policy:

1. Returns are accepted solely on a case-by-case basis and must be pre-approved before any process is initiated.
2. The purchaser is liable for the insurance and safe return of the watch in the same condition it was received. Packaging must be secure, and the return shipment must include full tracking and insurance coverage.
3. Extensive photographs are taken of every watch prior to shipping. These images are cross-referenced upon return to validate the condition of the item. Any damage, wear, or alteration to the watch may result in denial of a refund or additional costs being charged.

Customer Due Diligence

To safeguard both parties, we strongly recommend that purchasers take the following precautions:

1. Photograph the delivery package upon receipt and digitally record the unboxing. This documentation will act as evidence in any claims or disputes involving the condition of the watch at the time of its arrival.
2. For returns, it is imperative that the item is packed and shipped back using secure, tracked, and fully insured methods.

Final Statement

Watches of Sussex reserves the right to amend this Disclaimer Policy without prior notice. By proceeding with a purchase, you acknowledge and agree to the conditions outlined in this policy. Our mission is to ensure an exceptional, secure customer experience deserving of the unparalleled luxury of our watches.

For any queries or concerns regarding this Disclaimer Policy, please do not hesitate to get in touch with our dedicated customer service team. Thank you for choosing Watches of Sussex.